CVCommand Vault

COMMAND VAULT

Privacy Policy

Effective: September 17, 2026 • Operated by M3 Marketplace LLC

1. Overview

This Privacy Policy explains how M3 Marketplace LLC ("we," "us," or "our") handles information in connection with Command Vault, commandvaultapp.com, software licensing, purchases, support, and related services.

Local-first design: Command Vault stores your command library locally on your Windows computer. The desktop application is not designed to upload the contents of your command library to us as part of normal use.

2. Information We May Receive

Depending on how you use Command Vault, we may receive:

  • Contact information such as your name and email address when you purchase a license or contact support.
  • Transaction-related information such as product purchased, purchase status, subscription or transaction identifiers, and limited billing metadata supplied by our payment provider. We do not receive or store your full payment-card number.
  • License information needed to create, deliver, validate, renew, or support a signed .cvlicense file.
  • Technical information you voluntarily provide in a support request, such as Command Vault version, Windows version, screenshots, logs, or error messages.
  • Basic website or server logs that may be generated by hosting and infrastructure providers, such as IP address, browser information, timestamps, and requested pages.

3. How We Use Information

  • Process and fulfill software-license purchases.
  • Generate, deliver, renew, and support signed Command Vault license files.
  • Provide customer service and troubleshoot technical issues.
  • Protect the service from fraud, abuse, security incidents, and unauthorized licensing activity.
  • Maintain business, tax, accounting, and transaction records as required.
  • Improve Command Vault, the website, licensing workflow, and customer experience.

4. Service Providers

We use third-party providers to operate portions of the service. These may include payment processing and merchant-of-record services, hosting, source-code/release hosting, infrastructure hosting, and transactional email delivery. These providers process information under their own terms and privacy practices as applicable to the services they provide.

5. Website Analytics

We use Google Analytics to understand how visitors use commandvaultapp.com, including information such as page views, general traffic sources, interactions with site features, and selected actions such as download, pricing, support, and FAQ interactions. Google Analytics may use cookies or similar technologies and may process information about your browser, device, and use of the site according to Google's applicable terms and privacy practices.

6. Payment Information

Payments are handled through our payment provider. Payment-card details are submitted directly to the payment provider rather than to Command Vault or M3 Marketplace LLC. We may receive transaction status, customer contact information, product details, and identifiers needed to fulfill and support your purchase.

7. License Delivery

After a qualifying purchase, our fulfillment service may use the purchaser's name, email address, transaction metadata, and license term to generate and email a signed Command Vault license file. We retain fulfillment records as reasonably necessary to support licenses, renewals, fraud prevention, accounting, and customer service.

8. Command Library Data

Your Command Vault command library is stored locally on your device. You are responsible for maintaining appropriate backups of your local data. If you voluntarily send us library content, screenshots, logs, or other data for support, we will use that information to respond to the support request.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including license support, transaction records, legal obligations, fraud prevention, and dispute resolution. Retention periods may vary based on the type of record and applicable requirements.

10. Data Sharing

We do not sell your personal information. We may share information with service providers that help us operate Command Vault, process transactions, deliver licenses, provide email, host infrastructure, prevent fraud, or comply with law. We may also disclose information when required by law or when reasonably necessary to protect rights, safety, or security.

11. Security

We use reasonable administrative and technical safeguards appropriate to the information we handle. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Your Choices and Rights

Depending on your location, you may have rights concerning your personal information. You may contact us to request access, correction, or deletion where applicable. Certain information may need to be retained for legal, accounting, licensing, fraud-prevention, or transaction-support purposes.

13. Children

Command Vault is intended for professional and general business use and is not directed to children under 13. We do not knowingly seek to collect personal information from children under 13.

14. Changes to This Policy

We may update this Privacy Policy as Command Vault evolves. The effective date shown above identifies the current version. Material changes may be communicated through the website or other reasonable means.

15. Contact

For privacy questions or requests, contact support@commandvaultapp.com.